When you were appointed to the position of CIO or IT Director, I’m sure you’d never imagined that you’d be stopped in the halls and asked about Level 1 break-fix issues. However, out of my 25 years in business, I hear the same complaint from CIOs over and over again – “I’m managing a department and I still keep getting harassed in the halls about small break fix issues by my peers.” Through Indusa’s various projects and interactions with leading CIOs, here are helpful hints that we’ve discovered to help get those issues out of your hair and manage more effectively through communication and your staff.
