Using innovative technology is one of the easiest ways to increase customer satisfaction – and, as we all know, more satisfied customers leads to more revenue. Field service apps, used on smart phones or tablets, are a simple and efficient way to improve the flow of your business, especially when employees need on-the-go access to information while in the field.

Enterprise Resource Planning (ERP) is the most resilient software, with simple amalgamation tools and high levels of flexibility. It provides cross functional resource planning solutions for large and medium sized organizations that permits customers and the users of the software to work effectively, compete at a global level and manage change efficiently.

An ERP software can be said to be well-configured when it places an emphasis on providing the right benefits without requiring too high of an investment. Today, with the help of a well-configured ERP software solution, organizations are effectively able to streamline and better manage a wide array of operational responsibilities.

Still, most ERP solutions in the market have some flaws in one way or another, such as flexibility issues, highly fragmented operations, and lack of operational visibility. 

Mobile applications are becoming an important extension to ERP software. With the fast adoption of mobile applications for business functions, CIOs have realized that they need to extend the ERP functionality so managers can better communicate with their field service teams. As a result, enterprises are adopting mobile solutions to empower their crews with real time analytics, reports and company data through smartphones and tablets. This helps them to stay updated, perform faster and accurately on-the-go.

It is clear that mobility is driving change in enterprises and leading to a more productive mobile workforce as well as fostering better collaboration with employees, partners, customers, and consumers. As mobility matures from an outlying concern to a primary IT service, it's inevitable that enterprises will adopt mobility solutions for their business functions.

The manufacturing vertical is witnessing a remarkable transformation in the form of process re-engineering and product refinement. Customers, competitors and supply-chain partners are constantly forcing manufacturing enterprises to increase their potential in terms of faster speed to market, customization and dealing with emerging business opportunities.

As we near 2015, we see some interesting trends in enterprise mobility to watch for in the coming year!

2014 was the year of BYOD and we are now entering a world that’s changing both in terms of how stakeholders are collaborating with each other and how all devices wired or wireless are performing at the same productivity levels. Enterprises are switching to a stronger mobility base with newer business models to meet with the global transformation as to how information is shared and accessed.

For every field technician, mobile access to information, communication, and systems have become an essential component to serving customers and managing operations. Today, companies investing in mobile apps for their remote workers are receiving excellent results. Solutions such as a field service app have helped technicians to significantly boost their productivity, improve delivery of their services, build customer relationships and increase customer satisfaction.