Retail is one of the world’s largest and oldest industries. Spanning from antiquated trade and barter systems of the past to the sophisticated e-commerce platforms being used today, shopping has evolved in countless ways. Each time a new innovation is released, the entire industry is forced to adapt or risk falling behind the competition.

Topics: CRM

Warehouse management is inherently complicated. Whether you’re shipping or receiving, picking or putting away – there are a million things that could go wrong and disrupt your business. This is why at Indusa, we recognize Microsoft Dynamics AX R3 Warehouse Management System (WMS) is providing manufacturers with a powerful tool for warehouse management.  It gives you flexibility and control in order to optimize process and improve your inventory insight.  You can review the first post about the features of inbound and put-away in the WMS, the second post about picking and pulling materials for jobs.  This last post is about the benefits of distribution and outbound in WMS.  

Topics: ERP

Apart from creating top quality products, manufacturers can gain a competitive edge by providing provide excellent customer support. Connecting departments via a centralized system is key to delivering a consistent customer experience that helps retain existing clients and discover new ones. Customer relationship management (CRM) software is highly relevant for manufacturers and delivers best in-class tools for marketing, sales, and customer service. According to the Gartner CRM Vendor Guide, the CRM market is projected to grow at a 14.7% compound annual growth rate. The guide predicts that CRM will be a $36 billion market by 2017. 

Topics: CRM

A whole new world is on the verge of taking off as more and more practical uses for enterprise drones are discovered every day. Not too long ago, when people heard the term “drones,” they considered it as a gadget used solely for military purposes. But Unmanned Aerial Vehicles (UAV), or drones, have come a long way. Similar to computers, jeeps, and GPS, drones were originally introduced for the military but have made their way into civilian life. Today they are being used in a number of civil applications – farmers, retailers, filmmakers, and even firefighters are starting to use drones.

Topics: Thought Leadership

According to Forbes, 86% of customers would pay for a better experience and yet only 1% feel that vendors consistently meet their expectations. That is an abysmally low statistic that all businesses should work to improve – similar to how Batman works to improve the streets of Gotham despite the crime rates. That being said, Batman’s job would be a lot tougher if he didn’t have his handy utility belt filled with gadgets to help him out!

Let’s take a look at Customer Relationship Management (CRM) software and see how companies can use it to improve customer satisfaction much in the same way Batman uses his utility belt to fight crime. 

Topics: CRM

Warehouse management may sound easy to an outsider, but any manufacturing insider will tell you it can be at the heart of how productive teams are and more importantly, how satisfied customers are.  In our three part series, we are reviewing the exceptional benefits of the Warehouse Management System (WMS) in Dynamics AX. You can review our first post which covered the features that optimize receiving and put-away.  In this second installment, we are exploring the benefits for picking and pulling, specifically when it comes to materials for jobs or production.

Topics: ERP

Our offices at Indusa are abuzz about how impressive the Warehouse Management System (WMS) is in the most recent Microsoft Dynamics AX R3 release.  The WMS comes as a standard feature in the Dynamics AX platform and is transforming manufacturers’ materials management strategies for the better.  In this three part series, we’ll delve into the sophisticated features of this module and why we’re so excited.   As you’ll see in our series of posts, this module is streamlining warehouse processes by redefining warehouse layout, improving visibility into inventory, and as a result, users are seeing real cost reductions and increased customer satisfaction. 

Topics: ERP

Have you ever imagined employees accessing different applications using a single platform rather than using different third party systems; each system with a different UI, a different tool set, and most problematically, a different authentication? With SharePoint, all of these virtually impossible tasks can be impeccably achieved. Read on to know how!

Topics: Microsoft SharePoint, Thought Leadership

Have you ever been on a flight and wondered how planes are directed and guided in the skies without coming close to each other?   

Topics: Thought Leadership, Marketing

At Indusa, our sales and marketing teams have been working lately to strengthen our lead management efforts.  We’ve done a lot of research, compiled the most useful pieces of advice from thought leaders on the subject, and combined them into one blog post to share with you. Enjoy!

Topics: CRM