Have you ever felt like you and your technical counterparts are speaking two different languages?  Here are three items that are on many sales manager’s CRM wish lists that may require close coordination with your IT department.  We’ve provided some insight to help you cut through the technical jargon so you can get exactly what you want out of your CRM.

Cold calling is exactly what it sounds like: uncomfortable, unwelcome, and tedious. Some say it’s a numbers game, others say luck plays a large role. For both sales representatives and call recipients, the cold call is a relic that has not quite disappeared from business protocol. 

While it’s true that field technicians and management teams are no longer stuck with using the old pen, paper and telephone to record and communicate information, that doesn’t mean that there aren’t new management issues that come along with newer and more advanced technology-based field service solutions.

The thought of switching to a field service app can be daunting for many service organizations. But it’s a necessary task to effectively compete in the service industry. There are many key aspects to consider when investing in a mobile solution and we’ve provided you with a few to make this task more approachable. 

While there are many sales tools out there, a customer relationship management (CRM) system is increasingly common to manage sales processes and customer relationships. The key to choosing the right one is to pinpoint the CRM that your whole organization will actually use to effectively track and deliver best in class experiences for current and future prospects. No matter which CRM system you implement, here’s a list of some of the latest features that CRMs deliver that make an investment into CRM worth it.

With 1.7 billion social users and over 400 million tweets per day about products, services and brands, it’s no surprise that customers are 57% through the buying process before they talk to you. Therefore, sales people who are maximizing social media platforms are outperforming their peers who aren’t, by 73%.

Click through to see how to best use social media and the tools that will change the way you sell.

Technology is extending beyond the workplace boundaries. Organizations are moving towards real-time collaboration, work on the move, in order to empower their employees. They have started focusing on employee engagement which is firmly correlated with organizational productivity and performance. This is where Intranet comes into play and promotes employee engagement by offering tools that foster peer-to-peer collaboration. It establishes unified communication among employees leading to faster information distribution and knowledge transfer. It help organizations:

As we close out 2014, many sales teams and sales managers are fighting to finish strong and win those last key opportunities. Here are some sales trends for 2015 we have seen that will give your sales team a robust competitive start: 

As businesses expand across geographies and multiple countries, managers need to identify an Enterprise Resource Planning (ERP) system that is not only right for your business now but will also be able to support your business as it grows in the future.